·You work in the Customer Services Department of a online book-selling company. Your Department has received a lot of complaints of its telephone service. You’ve been asked to prepare a short report to all staff about how to improve the telephone service.
·Look at the following draft, which you summarized from those items being complained most commonly.
·Then, using all your handwritten notes, write your proposal.
·Write 120-140 words.

问答题·You want to apply for the position when ABC Corporation is advertising for new hands. ·Look at the advertisement below, on which you have already made some handwritten notes. ·Then, using all your handwritten notes, write a letter of application to John Hocking. ·Write a letter of 120-140 words.

问答题·Last week, you visited your company’s partner agency in Paris to see whether you can collaborate on a big advertising account ( here means description or explanation of conduct) for Soda-Taste. ·Look at the notes below which you sketched and drafted during the visit. ·Then, using this draft, write a short memo report to your company’s Managing Director, Bill Baker. ·Write 120-140 words. Purpose of the visit: to collaborate on big advertising account for Soda-Taste Findings: French agency working on plans for the ad campaign now; very positive about the idea of collaborating Conclusion: the project is important; profitable across Europe