Hot Spots in Cross Cultural CommunicationI.【T1】______Conversations【T1】______— Modes of address—【T2】_____【T2】______— Levels of deference to age or social position— Acceptable ways to conclude—【T3】_____【T3】______II. Taking Turns During Conversations— Some cultures: take turns in a(n)【T4】_____ way【T4】______— Others: response might be regarded as a challenge or a humiliation, depending ona)the context of the conversationb)【T5】_____【T5】______c)the levels of personal knowledge/relationship— Example: western give and take in a public marketIII. Interrupting— Interruption, vocal and emotional expression are considered to be the default conversational style for those considered to be equalsand for【T6】_____【T6】______— Northern European or American extract: argument and hostilityIV. Use of Silence— Silence: a sign of【T7】_____ and deference【T7】______a sign of hostility— In the west:【T8】_____ seconds silence is terribly long【T8】______V. Appropriate Topics of Conversation— Vulgar: speak openly about money, intimate【T9】_____ issues【T9】______— Travelers or businessmen should learn【T10】_____【T10】______VI. Use of Humor— In the west: use humor to【T11】_____【T11】______— Some other cultures: humor is a sign of disrespectVII. Knowing How Much to Say— In the west: less is more— Some other places: a【T12】_____ wrap-up【T12】______— Factors to determine how much to say:a)Ageb)【T13】_____【T13】______c)CultureVIII. Sequencing Elements During Conversation— When to bring up more【T14】_____【T14】______— When to ask for directions— Ask the right question in the right way at【T15】_____【T15】______ 【T2】