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单项选择题

A) controlB) benchmarkingC) planningD) verificationPare……

Pareto analysis, cause and effect, and flow charts are all tools used in quality ______ .

A) control
B) benchmarking
C) planning
D) verification
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单项选择题Inputs to quality control include all of the following EXCEPT ______ .

A) work performance information
B) quality management plan
C) quality checklists
D) PERT chart

单项选择题The use of quality management processes and activities aims to provide a higher degree of ______ .

A) needs satisfaction
B) process capability
C) product improvement
D) project team performance