单项选择题

You will hear 3 conversations or talks and you must answer the questions by choosing A, B, C or D. You will hear the recording ONLY ONCE.

Questions 11～13 are based on the following talk.
When a consumer finds that his purchase has a fault in it, what is the first thing he should do

A．Complain personally to the manager.
B．Threaten to take the matter to court.
C．Write a firm letter of complaint to the store of purchase.
D．Show some written proof of the purchase to the store.

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单项选择题Which of the following records of the US football team is true

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B．Second place in the 4th World Cup.
C．Third place in the 1st World Cup.
D．Fourth place in the 2nd World Cup.

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B．In the USA.
C．In Mexico.
D．In France.