Questions 162-164 refer to the following letter.
Mr. Brown Smith
555 King Street
Auckland
New Zealand
Dear Mr. Smith,
I’m writing to complain that you didn’t install the central heating system in my house. We should have the heating on Oct. 10th.
When we discussed the matter on installation, you promised that it would be made before Oct 10th. However, it is 7 days past the deadline and no engineers come to install it. It makes a lot of trouble for our family.
We appreciate your seeing the matter seriously and arranging for the installation within 5 days. I’m sorry to say if you are still unable to install them by Oct 30th, we shall reluctantly cancel our order and ask for compensation.
Sincerely yours,
Nancy Webster The word "reluctantly" in Paragragh 3, Line 3 is closest in meaning to ______.