PART FOUR
·Read the following text.
·Choose the best word to fill each gap.
·For each question (19—33) mark one letter (A, B, C, D) on your answer sheet.

There’s a great (19) of Friends where Chandler and Ross go to a (20) , basically get overcharged and (21) to "get their money’s (22) " by taking all the (23) from the hotel that aren’t nailed down. With only a few exceptions (the remote is off (24) , but the batteries in the remote are (25) game), they (26) the hotel out of shampoo, (27) fruit, ashtrays, etc. At the end of (28) , they get their comeuppance when Ross’s suitcase flies open and out (29) hundreds of little toiletry bottles, a bushel of apples, dozens of towels and the like. Everyone around them, including the desk (30) , stares in (31) as they run out the door. But if it had only been (32) , 10 bottles of lotion and a dozen apples, would that have been OK Where does the line between complimentary and contraband get drawn It has been estimated that the (33) industry loses about $100 million a year from theft, according to Los Angeles Times. Tia Gordon of the American Hotel and Lodging Association tells the Times the top ripped-off item is towels. Not for me; I can’t even stand to use the towels my kids use, let alone steal one from a stranger.

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